Sales Co-ordinator

Key Responsibilities:

Telesales (Primary Role):

 Make outbound calls to potential and existing customers to promote products/services

 Handle inbound inquiries and convert leads into sales

 Explain product features, pricing, and benefits clearly to customers

 Follow up on leads and maintain a strong sales pipeline

 Achieve daily, weekly, and monthly sales targets

 Maintain call records and update CRM systems

Sales Coordination (Support Role):

 Prepare quotations, proposals, and sales documentation

 Coordinate with clients regarding order processing and delivery updates

 Maintain customer database and sales reports

 Assist the sales team in tracking targets and performance

 Coordinate with internal departments (logistics, accounts, operations)

 Handle customer queries, complaints, and after-sales support

 Ensure proper documentation and filing of sales-related data

Required Skills & Qualifications:

 Bachelor’s degree in any field (Business/Marketing preferred)

 1–3 years of experience in telesales, telecalling, or sales coordination

 Excellent communication and persuasion skills

 Strong phone etiquette and customer handling ability

 Basic knowledge of MS Office (Excel, Word)

 Familiarity with CRM tools is an advantage

 Ability to multitask and work in a target-driven environment

Key Competencies:

 Sales and negotiation skills

 Customer relationship management

 Time management and organization

 Problem-solving ability

 Attention to detail

 Team collaboration

KPIs / Performance Metrics:

 Number of calls

 Lead conversion rate

 Revenue generated

 Customer satisfaction levels

 Accuracy and timeliness of reports

Qualifications:

 Bachelor's degree in Business, Marketing, or a related field (Master's degree

preferred).

 Proven experience in IT sales, with a track record of meeting or exceeding sales

targets.

 Strong leadership and team management skills.

 Excellent communication, presentation, and negotiation skills.

 In-depth knowledge of IT products and services.

 Ability to adapt to rapidly changing technology trends.

 Proficiency in sales and CRM software.

 Strong problem-solving and analytical abilities.

 Results-oriented and driven to achieve sales goals.

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.