Sales Co-ordinator

Customer  area activities

v  Providing help and advice to customers using your organization’s products or services

v  Interaction with customer through phone or mail and providing the feed back of production process and delivery time.

v  Sending quotation to customer through mail .

v  Receiving the purchase order verifying the purchase order with quotation, communicate to the customer for clarification

v  Coordinating with customer design team  and Internal design team follow-up for the drawing approval

v  Sending or acceptance to customer

v  Preparing and checking the Invoice and Packing list etc.

v  Providing proper instruction to dispatch section before dispatching the materials.

v  Ensure the P.F Monitoring chart day today updating.

v  Follow up for payment.

Attending Production meeting and Marketing meeting every day.

Customer  Satisfaction and  Customer Relationship

v  Providing help and advice to customers using your organization’s products or services

v  Communicating courteously with customers by telephone, email, letter and face to face

v  Investigating and solving  customer’s problems, which may be complex or long-standing problems that have been passed on by customer service assistants

v  Handling customer complaints or any major incidents, such as a security issue.

v  Keeping accurate records of discussions or correspondence with customers.

v  Analyzing statistics or other data to determine the level of customer service is providing.

v  Writing reports analyzing the customer service that your organization provide.

v  Producing written information for customers, often involving use of our products.

v  Sending our service Engineer to customers to provide a one-to-one service.

Developing feedback or complaints procedures for customers to use the product.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.