Sales Co-ordinator

Job Summary

We are looking for an organized and customer-focused Sales Coordinator to support our jewelry sales team. You will be the link between customers, showroom sales staff, billing, inventory, karigars/vendors and marketing, making sure every order, enquiry and delivery is handled smoothly and on time.

Key Responsibilities

Sales Support

• Assist the sales team in managing enquiries, appointments, estimates and quotations for gold, diamond, silver, platinum and bridal jewelry.

• Prepare and share catalogues, price estimates, design options and offer details with customers.

• Coordinate customer visits, private viewings and wedding or bridal consultations.

Order Management

• Record customer orders, custom and made-to-order designs, advance payments and delivery timelines.

• Follow up with the workshop, karigars or vendors on production status, repairs and alterations.

• Update customers regularly on order progress and confirm delivery or pickup dates.

• Ensure hallmarking, certification (BIS, IGI, GIA, etc.) and invoices are in place before delivery.

Inventory and Documentation

• Coordinate with the stock and inventory team to confirm product availability and tag details.

• Maintain accurate records of sales orders, exchange, buy-back, returns and repairs.

• Prepare daily, weekly and monthly sales and pending-order reports.

• Support the billing team with invoices, GST details and KYC or PAN documentation where required.

Customer Relationship Management

• Maintain the customer database and CRM with accurate purchase history, preferences and special occasions.

• Run follow-ups, feedback calls and after-sales service.

• Support gold savings schemes, loyalty programs and festive campaigns.

• Resolve customer concerns promptly or escalate them to the manager.

Team and Campaign Coordination

• Coordinate with marketing on promotions, exhibitions, events and festive offers (Akshaya Tritiya, Dhanteras, Diwali, wedding season).

• Help track team targets, incentives and performance data.

• Ensure compliance with company policies, security procedures and statutory requirements.

Required Skills

• 1–4 years of experience in sales coordination, sales support or customer service; jewellery, retail or luxury experience is strongly preferred.

• Good knowledge of jewelry terms: carat, purity, hallmark, making charges, wastage, stone and diamond grading (training provided).

• Strong verbal and written communication in English and the local language.

• Proficiency in MS Excel, MS Office, email and CRM or billing software.

• Excellent organization, follow-up and multitasking skills with attention to detail.

• Professional, polite and customer-friendly approach.

• Ability to work under pressure during peak seasons and meet deadlines.

• High integrity and discretion when handling valuable items and customer data.

Qualifications

• Graduate in Commerce, Business Administration or a related field

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.