Sales Co-ordinator

Job description:

Key Responsibilities:

1. Order Punching:

o Enter Orders: Accurately input customer orders into the system, ensuring all details (product, quantity, pricing) are correct.

o Order Verification: Review orders for completeness and correctness, and resolve any discrepancies before processing.

o Order Tracking: Monitor the status of orders and update records to reflect any changes or updates.

2. Billing:

o Generate Invoices: Create and issue invoices based on orders processed, ensuring all charges are correctly listed.

o Billing Queries: Address any billing-related queries from customers and resolve discrepancies or issues promptly.

o Payment Processing: Track payments, manage accounts receivable, and follow up on overdue invoices.

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3. Follow-Up with Customers:

o Order Confirmation: Contact customers to confirm order details and expected delivery dates.

o Customer Service: Address any questions or concerns from customers regarding their orders, including issues with products or delivery.

4. Dispatch:

o Coordination: Coordinate with the logistics or warehouse team to ensure timely and accurate dispatch of orders.

o Delivery Tracking: Track and provide customers with updates on their delivery status.

Additional Responsibilities:

• Record Keeping: Maintain accurate records of all sales transactions, communications, and customer interactions.

• Reporting: Generate and analyze sales reports to track performance and identify trends or issues.

• Communication: Serve as a point of contact between the sales team, customers, and other departments to ensure smooth operations.

Qualifications:

• Education: Any graduate

• Experience: Previous experience in a sales coordinator role is preferred.

• Skills:

• Proficiency in Microsoft Office (Word, Excel).

• Strong organizational and multitasking abilities.

• Attention to detail and accuracy.

• Strong analytical and problem-solving skills.

• It is a Full Time Sales / Business Development job for candidates with 2 - 4 years of experience.