Sales Co-ordinator

Job Title: AV Sales Coordinator

Job Purpose:

The AV Sales Coordinator will be responsible for ensuring smooth and efficient communication with clients, maintaining accurate sales records, tracking payments, and coordinating deliveries and installations for AV products. This role involves performing a range of administrative, sales, and customer service tasks to support the sales department's objectives.

Key Responsibilities:

1. Payment & Receivables Management:

   • Track receivables to ensure no payments are pending.

   • Follow up with parties for payment recovery and ensure timely collection.

2. Revenue & Sales Tracking:

   • Maintain monthly revenue figures and sales records.

   • Prepare and send daily/weekly/monthly reports to the management team.

3. Order Management:

   • Send purchase orders to LG.

   • Dispatch sales orders to the godown and manage sales quotations to clients.

   • Send proforma invoices to parties and follow up on any pending actions.

4. Client & Delivery Coordination:

   • Maintain communication with corporate clients, dealers, and end users for registrations and updates.

   • Coordinate delivery schedules with the delivery in charge, ensuring timely delivery of products.

   • Provide regular feedback to clients regarding their delivery status.

   • Schedule installations for clients by coordinating with LG.

5. Customer Support & Billing:

   • Resolve any billing issues, including discrepancies related to GST, quantity, or price variations.

   • Assist clients with product replacements and manage stock returns.

   • Address inquiries related to products, including specifications, availability, and pricing.

6. Product Demonstrations:

   • Conduct product demos for projectors and LED TVs at client locations.

   • Provide digital signage software demos to clients (in coordination with team)

7. Cold Calling & Lead Generation:

   • Engage in cold calling with current customers for feedback and to identify new requirements or opportunities.

8. Team Support:

   • Assist team members with understanding LG products and their specifications, availability, and pricing.

9. Other Duties:

   • Perform any other tasks assigned by the Retail Manager or Director.

   • Maintain daily work reports and attend daily hurdle calls at 9 AM.

   • Manage web updates and send mass emails as per the schedule.

   • Send EDM reports monthly during sales meetings.

   • Handle rental inquiries and assist with logistics coordination.

Skills & Qualifications:

• Bachelor's degree or equivalent experience in sales, business administration, or related field.

• Proven experience in sales coordination or a similar role in the AV industry.

• Excellent organizational and multitasking skills.

• Strong communication and interpersonal skills.

• Ability to manage time efficiently and handle multiple tasks simultaneously.

• Knowledge of AV products, particularly projectors, LED TVs, and digital signage, is preferred.

Proficiency in MS Office (Excel, Word, Outlook) and CRM software.

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.