sales & business development manager

Job description:

Key Responsibilities1. Business Development
Experience - 7-9 Years

• Identify, develop, and acquire new customers for industrial consumable products.

• Generate qualified leads through market research, customer visits, exhibitions, referrals, and digital platforms.

• Develop new business opportunities within assigned territories and industry segments.

• Prepare and execute annual and quarterly business development plans.

2. Sales & Revenue Growth

• Achieve monthly, quarterly, and annual sales targets.

• Drive sales volume, revenue, and profitability of consumable products.

• Prepare quotations, negotiate commercial terms, and convert enquiries into orders.

• Monitor order execution from enquiry to successful delivery.

3. Key Account Management

• Develop and maintain strong relationships with existing customers.

• Increase business from existing accounts through cross-selling and up-selling.

• Conduct regular customer meetings and identify additional business opportunities.

• Ensure high levels of customer satisfaction and customer retention.

4. Product Promotion

• Promote new consumable products and value-added solutions.

• Conduct product presentations, demonstrations, and technical discussions.

• Coordinate product trials and application testing with customers wherever required.

• Collect and communicate customer feedback for product and service improvement.

5. Market Intelligence

• Monitor competitor products, pricing, activities, and market trends.

• Identify emerging market opportunities, applications, and customer segments.

• Prepare periodic market intelligence reports.

• Recommend new products and solutions based on customer and market demand.

6. Commercial Management

• Negotiate pricing, contracts, payment terms, and other commercial conditions.

• Ensure sales profitability as per company guidelines.

• Support annual price revisions and commercial reviews wherever applicable.

7. Collections & Credit Control

• Ensure timely collection of customer payments.

• Monitor customer credit limits and outstanding receivables.

• Follow up on overdue payments and coordinate with the Finance team for reconciliation.

• Ensure compliance with company credit policies.

8. Customer Support

• Handle customer complaints and coordinate with relevant internal teams for timely resolution.

• Ensure prompt after-sales support and service.

• Maintain strong customer relationships to improve retention and repeat business.

9. Internal Coordination

• Coordinate with Purchase, Stores, Production, Logistics, Quality, and Finance teams for smooth order execution.

• Ensure timely product availability, dispatch, and delivery.

• Communicate customer requirements effectively to internal stakeholders.

10. Reporting & MIS

• Maintain daily sales call reports.

• Conduct weekly sales pipeline reviews.

• Prepare monthly sales forecasts.

• Maintain collection and outstanding payment status.

• Submit customer visit reports.

• Provide regular market intelligence updates.

• Maintain new business opportunity and lead trackers.

Benefits:

• Paid sick time

• Provident Fund

• It is a Full Time Sales / Business Development job for candidates with 5 - 6+ years Experience.