Sales and Business Development Team Lead

Team Lead Department None Job Description Team Lead – Sales & Business Development We are seeking a high-energy Team Lead to drive sales growth and elevate customer service standards for our Mumbai office. Reporting to the Sales Manager, you will spearhead business development initiatives while coaching a young, dynamic customer service and inside-sales team. If you thrive in fast-paced environments, enjoy mentoring others, and can join us within 15 days, we’d love to meet you. Responsibilities: Lead, motivate, and coach a hybrid customer service and sales team to meet monthly and quarterly revenue targets. Own the end-to-end business development cycle: prospecting, qualifying, pitching, negotiation, and closure. Monitor daily KPIs, sales funnels, and customer service metrics; prepare and present performance reports to leadership. Design and implement sales playbooks, call scripts, and customer engagement best practices. Collaborate with marketing and product teams to develop go-to-market strategies and promotional campaigns. Conduct regular training sessions to upskill the team on product knowledge, objection handling, and consultative selling. Ensure exceptional customer experience by resolving escalations and gathering feedback for continuous improvement. Maintain accurate records in the CRM and ensure data hygiene across all pipeline stages. Identify market trends and competitor activities in the Mumbai region to refine sales strategies. Help with workforce planning, including hiring, onboarding, and performance appraisal of team members. Requirements: 1–2 years of proven experience in sales, business development, or customer service leadership roles. Solid background in driving revenue and managing a team within the Sales function. Strong knowledge of Mumbai market dynamics and a professional network in the region. Excellent communication, negotiation, and presentation skills. Ability to analyze data, derive insights, and translate them into actionable plans. Proficiency with CRM and sales enablement tools. Availability to join within 15 days or less. Willingness to work from our Mumbai office. Bachelor’s degree in Business, Marketing, or a related discipline. Nice to Have: Experience leading sales teams in SaaS, FinTech, or other high-growth tech environments. MBA or relevant postgraduate qualification. Advanced expertise in Excel, data visualization, or BI tools for sales analytics. Multilingual proficiency (e.g., Hindi, Marathi, English) to better serve diverse customer segments. Certifications in sales methodologies (SPIN, Challenger, Sandler, etc.). Open Positions 1 Mandatory Skills Business Development, Customer Service Team Lead, Sales Team Lead Education Qualification MBA Experience 1 to 2 years