Core Duties and Responsibilities
Daily Operations: Open and close the venue, check equipment functionality, inspect physical cleanliness, and supervise active service shifts.
Staff Management: Recruit, interview, hire, onboard, and train team members. Build shift schedules, handle rosters, monitor performance, and process payroll.
Customer Service & Recovery: Greet diners, maintain service quality, and step in immediately to resolve guest complaints.
Inventory & Supply Chain: Track stock levels, set par levels, order food, beverages, and supplies, and negotiate with vendors.
Financial & Cost Control: Monitor food and labor costs, track daily sales reports, manage budgets, and look for ways to cut waste.
Health, Safety, & Compliance: Ensure full compliance with food safety laws, hygiene standards, liquor licenses, and workplace regulations.
Marketing & Growth: Coordinate local promotions, manage special events, and build relationships with regular patrons.