Reservation Associate

15,000 - 30,000 /month

Uno Hotels

Jasola, Delhi

1 - 4 years Experience in Sales / Business Development

1 Opening

Full Time

Skills Required

Lead Generation

Wiring

Job Highlights

Sales Type: B2B Sales

Graduate and above

All genders

02:00 AM - 10:00 PM | 6 days working

Job Description

Company Description

Uno Hotels is dedicated to delivering exceptional service that ensures its guests enjoy memorable and extraordinary stays. We strive to create welcoming and unique experiences that guests will always cherish. At Uno Hotels, hospitality is our passion, and we are committed to meeting the needs of our guests with care and attention to detail. Join us in making every guest feel valued and every stay unforgettable.

The Reservation Associate is responsible for handling all room reservations, maximizing occupancy and revenue, and delivering excellent customer service to guests through phone, email, and online channels.

Key Responsibilities

Manage all incoming reservations via phone, email, OTA (Booking.com, Expedia), and website
Ensure accurate entry of bookings into the PMS
Handle modifications, cancellations, and special requests promptly
Upsell room categories, packages, and add-ons (breakfast, parking, early check-in)
Promote direct bookings to reduce OTA dependency
Follow rate strategies set by the revenue team
Respond to guest queries in a professional and timely manner
Provide information about hotel facilities, location, and nearby attractions
Ensure a high level of customer satisfaction
Monitor OTA extranets for new bookings and updates

Key Skills & Requirements

Previous experience in hotel reservations or front office (preferred)
Strong communication and interpersonal skills
Familiarity with OTA platforms like Booking.com, Expedia, etc

KPIs (Performance Indicators)

Conversion rate (inquiries to bookings)
Accuracy of reservations
Upselling revenue
Response time to inquiries
Guest satisfaction scores

Other Details

It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.

More about this Reservation Associate job

Who is eligible to apply for this Reservation Associate job at Uno Hotels?
Ans : Candidates should have a Graduate and above qualification and skills like Lead Generation, Wiring for this Reservation Associate job offered by Uno Hotels.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹30,000 per month in this Reservation Associate position.
What is the work schedule for this Reservation Associate job?
Ans : This Reservation Associate job has 6 days working days and timings from 02:00 AM - 10:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jasola, Delhi.
How many vacancies are there for this Reservation Associate job?
Ans : There is 1 vacancy for this Reservation Associate role.
Is this job open for all genders?
Ans : Yes, this Reservation Associate job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Reservation Associate, you will work on skills like Lead Generation, Wiring.
What is the job location for this position?
Ans : The job location for this Reservation Associate position is Jasola, Delhi.
Who is the right fit for this Reservation Associate job?
Ans : A candidate having skills like Lead Generation, Wiring with 1-4 years of experience is the right fit for this Reservation Associate job.
What makes this Reservation Associate job a good opportunity?
Ans : This Reservation Associate job is a good opportunity as it offers a salary between ₹15,000-₹30,000 per month. This is a Full Time job and has 1 openings.