Rentention Executive

25,000 - 30,000 /month

Client Of Talanto Human Capital

Field job

Andheri (East), Mumbai

1 - 3 years Experience in Sales / Business Development

1 Opening

Full Time

Skills Required

Wiring

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Description

Key Responsibilities:

Handle customer calls related to service cancellation and retention
Understand customer concerns such as connectivity, billing, and service issues
Provide suitable solutions, retention offers, or plan upgrades
Convince customers to continue using services
Coordinate with technical/support teams for quick issue resolution
Maintain records of customer interactions in CRM systems
Achieve monthly retention targets and KPIs
Provide feedback on recurring issues impacting customer experience

Required Skills:

Excellent communication skills (English, Hindi; Marathi preferred)
Strong convincing and negotiation skills
Customer-focused with problem-solving attitude
Ability to handle pressure and targets
Basic understanding of ISP/broadband services

Qualifications:

Graduate (preferred)
1–3 years of experience in retention / telesales / customer service (ISP/Telecom preferred)

Key Performance Indicators (KPIs):

Customer retention rate
Reduction in churn rate
Customer satisfaction (CSAT)
Call handling and resolution efficiency

Other Details

It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Rentention Executive job

What qualifications and experience are required for this Rentention Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Wiring.
What is the salary and job type for this role?
Ans : The salary for this Rentention Executive job ranges between ₹25,000-₹30,000 per month. This is a Full Time job.
What is the work schedule for this Rentention Executive job?
Ans : This Rentention Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many vacancies are there for this Rentention Executive job?
Ans : There is 1 vacancy for this Rentention Executive role.
Is this job open for all genders?
Ans : Yes, this Rentention Executive job is open for both male and female candidates.
What are the key responsibilities of this Rentention Executive job?
Ans : As a Rentention Executive, key responsibilities include skills like Wiring. This role is part of Sales / Business Development category.
What is the job location for this position?
Ans : The job location for this Rentention Executive position is Andheri (East), Mumbai.
Who is the right fit for this Rentention Executive job?
Ans : A candidate having skills like Wiring with 1-3 years of experience is the right fit for this Rentention Executive job.
What makes this Rentention Executive job a good opportunity?
Ans : This Rentention Executive job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 1 openings.