Relationship Officer

A Relationship Manager is responsible for acquiring, managing, and retaining high-value clients (including Premium, Aspire, or Signature Banking) by selling liability products (CASA, FD), cross-selling investment/insurance products, and providing tailored financial solutions to meet revenue targets. They drive customer onboarding, ensure compliance (KYC/AML), and enhance portfolio value through active relationship management.

Key Responsibilities

Sales & Acquisition: Acquire new high-end current accounts and, or resident/NRI relationships through open market leads, referrals, and catchment mapping.

Portfolio Management & Deepening: Increase liabilities (CASA) and investment AUM (Assets Under Management) by deepening existing relationships.

Cross-Selling: Cross-sell products including Trade/FX, CMS/DSB, insurance, SIPs, lockers, and credit/debit cards to enhance revenue.

Customer Service & Activation: Ensure 80% customer account maintenance, 75% internet banking penetration, and smooth onboarding/activation.

Compliance & Audit: Adhere strictly to banking policies, KYC, and AML guidelines.

Reporting: Maintain high-quality documentation to reduce rejection rates.

Requirements

Experience: 2–5+ years in banking/NBFC, with experience in Current Account acquisition or SME segment preferred.

Education: Graduate degree (minimum), with MBA preferred.

Skills: Strong communication, networking, negotiation, and analytical skills, along with proficiency in MS Excel.

Certifications: Mandatory AMFI and IRDA certifications.

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.