Relationship Officer

Pay: ₹22,000.00 - ₹35,000.00 per month

Job description:

ork Location: Shamshabad (New Office Premises – Transition Phase)
Interview Location: Srinagar Colony, Yusufguda, Hyderabad – 500073

Position: Customer Relationship Manager / Executive – CRM (Post Sales)

Experience: 1–5 years
(Experience in luxury home décor/interior design/customer handling is an advantage but not mandatory)
Education: MBA, BBA, or any Graduation
Languages: English, Hindi, Telugu (Preferred)
Immediate Joiner: Advantage
Profile Requirement: Soft-spoken, pleasing personality, customer-focused.

Key Responsibilities – CRM (Post Sales)1. Customer Handling & Support

• Act as the primary point of contact for customers after the sale.

• Maintain consistent communication to ensure smooth post-sales service.

• Provide updates on order processing, dispatch, delivery, and installation timelines.

• Handle customer queries and ensure prompt resolutions.

2. Order Coordination

• Coordinate with logistics, warehouse, and operations teams for accurate and timely delivery.

• Ensure all documentation, billing, and order confirmations are complete and error-free.

• Monitor the entire order lifecycle from showroom to installation.

3. Installation & Service Coordination

• Schedule installation appointments with installers and service partners.

• Follow up to ensure installation quality meets company standards.

• Address installation or service issues by coordinating with internal teams.

4. Customer Follow-Up & Relationship Management

• Conduct post-installation follow-ups to ensure customer satisfaction.

• Maintain long-term relations to drive repeat purchases and referrals.

• Inform customers about new products, collections, promotions, and events.

5. Complaints & Issue Resolution

• Log customer complaints systematically and track them until closure.

• Work with technical and service teams for quick resolutions.

• Maintain TAT (Turn Around Time) for all customer issues.

6. Documentation & Reporting

• Maintain structured records of customer interactions, orders, complaints, and service notes.

• Prepare daily/weekly MIS reports for management review.

• Update CRM software with customer updates and service actions.

7. Showroom Support (If Required)

• Assist walk-in customers during peak hours.

• Maintain showroom standards and support front-end operations when needed.

8. Brand Representation

• Represent Celes’tile in a polished, professional manner aligned with luxury brand values.

• Ensure every customer receives a premium post-sales experience.

Why Join Us?

• Work with a leading Luxury Home Décor & Interior Styling brand

• Strong growth path into Senior CRM, Customer Success, or Operations roles

• Training, professional development & leadership exposure

• Premium work environment with elite clientele

Job Types: Full-time, Permanent

Benefits:

• Health insurance

• Provident Fund

Application Question(s):

• Microsoft Excel (Advanced Level)

Data Analysis & Reporting

Pivot Tables & Dashboard Creation

VLOOKUP/HLOOKUP & Lookup Functions

Index-Match & Advanced Formulas

Data Entry and Accuracy

Fast Typing Speed

Strong Computer Operating Skills

MIS Report Preparation

Google Sheets Expertise

Education:

• Bachelor's (Required)/MBA will be added advantage

Experience:

• office Administration: 3 years (Required)

Language:

• Hindi (Required)

• English (Required)

Telugu

Location:

• Srinagar colony, Hyderabad, Telangana (Required)

Work Location: In person

Application settingsApplication method

Job Types: Full-time, Permanent

Benefits:

• Health insurance

• Provident Fund

Ability to commute/relocate:

• Srinagar colony, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We are looking for a dynamic professional who is willing to learn and grow with us. The ideal candidate should possess strong communication skills, solid administrative experience, and excellent interpersonal abilities. The candidate must be ready to join immediately, exhibit a positive attitude, accept new challenges, and demonstrate effective problem-solving skills.

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Education:

• Master's (Preferred)

Experience:

• administration: 1 year (Required)

• Microsoft Excel: 1 year (Required)

• CRM: 1 year (Required)

Language:

• Hindi (Required)

• English (Required)

• Telugu (Required)

Location:

• Srinagar colony, Hyderabad, Telangana (Required)

Work Location: In person

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.