Relationship Officer

Job Profile: Relationship Manager – Insurance Broking

Position Summary

The Relationship Manager (RM) is responsible for developing and managing relationships with corporate and retail clients to promote insurance products and services offered through the broking firm. The RM acts as the primary point of contact between clients and the insurance company, ensuring client satisfaction, policy renewals, and business growth.

Key Responsibilities

1. Client Acquisition & Business Development

• Identify and acquire new clients (corporate & individual) for various lines of insurance (General, Health, Life, Marine, Property, Liability, etc.).

• Generate leads through networking, referrals, cold calls, and market research.

• Achieve assigned sales and revenue targets for both new and renewal business.

2. Client Relationship Management

• Maintain strong, long-term relationships with clients and key decision-makers.

• Understand client needs, risk exposures, and provide suitable insurance solutions.

• Act as a liaison between clients and insurance companies for quotations, policy issuance, and claim assistance.

3. Policy Servicing & Renewal Management

• Handle policy renewals proactively and ensure timely renewal of client policies.

• Review existing insurance portfolios and suggest enhancements or cost optimizations.

• Coordinate with underwriting and operations teams for documentation, endorsements, and compliance.

4. Claims Support

• Assist clients in claim intimation, documentation, and coordination with insurers.

• Provide end-to-end support to ensure smooth and fair claim settlement.

5. Market Intelligence & Reporting

• Keep updated on insurance products, industry trends, IRDAI regulations, and competitor activities.

• Prepare MIS reports on sales, renewals, and client servicing activities for management review.

Skills & Competencies

• Strong communication and interpersonal skills.

• Good understanding of various insurance products and risk management concepts.

• Negotiation and persuasion skills.

• Customer-centric approach with service orientation.

• Ability to work under pressure and meet targets.

• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.

Educational Qualification

• Graduate (preferably in Commerce, Business Administration, or Insurance).

• MBA or PG Diploma in Insurance, Finance, or Marketing (preferred).

• IRDAI (Insurance Regulatory and Development Authority of India) certification/licensing for broking operations (mandatory as per role).

Experience

• 2–6 years of experience in insurance broking, banking, or financial services.

• Experience in handling corporate clients or SME accounts preferred.

Key Performance Indicators (KPIs)

• New business generation (premium volume & revenue).

• Client retention and renewal ratio.

• Cross-selling and upselling of insurance products.

• Customer satisfaction and feedback.

• Claims turnaround time and support efficiency.

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.

More about this Relationship Officer job

1. What is the eligibility criteria to apply for this Relationship Officer job?
   Ans: The candidate should be Post Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Relationship Officer job?
   Ans: This Relationship Officer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Relationship Officer job?
   Ans: No, there is no fee applicable for applying this Relationship Officer job and during the employment with the company, i.e., Pib Insurance Brokers Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Relationship Officer role?
   Ans: There is an immediate opening of 10 Relationship Officer at Pib Insurance Brokers Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Relationship Officer job?
   Ans: This Relationship Officer job has 09:00 AM - 06:00 PM timing.