Client relationship management: Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
Needs assessment: Understand client needs, preferences, and goals to offer personalized solutions and services.
Client support: Serve as the primary point of contact for client inquiries, requests, and issues, proactively resolving problems in a timely manner.
Sales and growth: Identify opportunities for upselling and cross-selling to achieve sales targets and drive revenue.
Performance analysis: Analyze client data and market trends to identify growth areas and improve retention strategies.
Reporting: Prepare and present regular reports on client feedback, business performance, and strategic plans.
Internal collaboration: Work with internal teams, such as sales, marketing, and operations, to ensure seamless service delivery.
Strategy development: Develop and implement client engagement strategies and account plans.