Relationship Manager

About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibility Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Identify and assess customers' needs to eectively upsell or cross-sell relevant products or services.

• Service customer in finding the right tenant / house as per the requirement of the customer.

• Dial outbound and attend inbound calls of customers and leads.

• Use internal tools and methods to provide the best possible service to the customer.

• Negotiate with leads on behalf of customers.

• Keep customers up-to-date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service

Qualification / Education and other Requirements:

• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.

• Excellent verbal and written communication.

• Good Interpersonal skills, numerical and analytical ability.

• Decision making skills.

• Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)

• Proficient in MS-Oce (Excel, Word).

• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

• Comfortable with working 6 days a week and the week o will be on weekdays.

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.