JOB DESCRIPTION – Relationship Manager Key Responsibilities: 1. Customer Eligibility Check: o Make outbound calls to customers to assess their eligibility for loans and financial products. o Review customer profiles and ensure they meet the company’s requirements. 2. Document Collection: o Request necessary documentation from customers to process their applications. o Ensure the proper collection, verification, and submission of required documents. 3. Customer Query Handling: o Respond to customer inquiries related to products, services, and eligibility. o Provide information and clarification regarding loan terms, processes, and policies. o Resolve customer issues promptly and ensure customer satisfaction. 4. Collections & Payment Reminders: o Follow up with customers for timely payments and collections of dues. o Provide assistance to customers in understanding their payment schedules and options. 5. Recovery Calling: o Contact delinquent customers to discuss overdue payments and recovery options. o Negotiate feasible repayment terms and ensure compliance with recovery policies. Skills & Qualifications: ● Strong communication and interpersonal skills. ● Excellent problem-solving abilities. ● Ability to manage multiple customer accounts and meet deadlines. ● Knowledge of financial products, especially in the NBFC sector, is a plus. ● Ability to work in a target-driven environment. Experience: ● Minimum 1-3 years of experience in customer service, relationship management, or sales, preferably within the NBFC, banking, or financial services industry. Educational Qualification: ● Graduate in any discipline (preferably in Finance or related fields).