Sales Relationship Manager

1. Job Purpose

To develop and maintain strong relationships with prospective and existing clients seeking UAE residency, immigration assistance, UAE company formation, business acquisition and investment-related consultancy services.

The Relationship Manager will be responsible for understanding client requirements, explaining suitable services, converting prospective clients into customers and ensuring excellent service throughout the client journey.

2. Key Job Responsibilities

A. Client Relationship Management

1. Handle prospective and existing clients professionally.

2. Understand clients' requirements, financial capacity and objectives.

3. Build long-term relationships with clients and their families.

4. Provide regular updates regarding their applications and service progress.

5. Handle client queries, concerns and complaints effectively.

B. Immigration Counselling

1. Explain UAE residency and visa options, eligibility requirements and application procedures.

2. Counsel clients regarding UAE company formation and investor residency options.

3. Explain family visa sponsorship and other relevant residency services.

4. Understand clients' requirements and suggest appropriate services.

5. Coordinate with UAE-based consultants and service providers for updated information.

C. Business Development & Sales

1. Convert incoming enquiries into confirmed clients.

2. Conduct face-to-face and telephone consultations.

3. Follow up with prospective clients through calls and WhatsApp.

4. Generate business through existing client references and networking.

5. Achieve monthly sales and revenue targets.

6. Maintain a healthy pipeline of prospective customers.

D. Documentation & Case Management

1. Guide clients regarding the documents required for immigration and company formation.

2. Verify document completeness before forwarding cases for processing.

3. Coordinate with the documentation and operations team.

4. Track application progress and maintain client records.

5. Ensure timely communication regarding application status.

E. Reporting & Administration

1. Maintain CRM records of all prospective and existing clients.

2. Prepare daily, weekly and monthly performance reports.

3. Maintain follow-up schedules.

4. Report sales performance and client feedback to management.

3. Required Qualifications & Experience

• Graduate or postgraduate in any discipline.

• Minimum 2–5 years of experience in immigration consultancy, visa consultancy, banking, insurance, hospitality or client relationship management.

• Excellent communication skills in Hindi and English.

• Strong client-handling and negotiation abilities.

• Good knowledge of MS Excel, Word, WhatsApp and CRM software.

• Ability to achieve sales targets and manage multiple clients.

4. Required Personality & Skills

• Smart, confident and professionally presentable.

• Excellent interpersonal and communication skills.

• Persuasive but ethical counselling abilities.

• Customer-oriented approach.

• Strong follow-up and negotiation skills.

• Ability to handle high-value clients.

• Responsible, organised and target-oriented.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.