Sales Relationship Manager

About the Role

We are looking for a dynamic and result-oriented Senior Clinic Counselor who can effectively counsel walk-in and referred clients, understand their concerns, recommend suitable treatment plans, and convert consultations into successful treatment enrollments. The ideal candidate should possess excellent communication, sales, and relationship-building skills while ensuring an exceptional client experience.

Key Responsibilities

• Conduct face-to-face consultations with clients visiting the clinic.

• Understand clients' skin, hair, wellness, or aesthetic concerns and recommend suitable treatment plans.

• Explain treatment procedures, expected outcomes, pricing, and package options clearly.

• Convert consultations into treatment/package sales while maintaining ethical selling practices.

• Build trust and maintain strong relationships with clients throughout their treatment journey.

• Achieve monthly and quarterly revenue and conversion targets.

• Coordinate with doctors, therapists, dietitians, and the clinic team to ensure seamless patient care.

• Follow up with prospective clients and maintain regular communication to maximize conversions.

• Maintain accurate client records, consultation notes, and CRM updates.

• Handle client queries, objections, and concerns professionally.

• Ensure a premium customer experience at every stage of the client journey.

• Stay updated on company treatments, products, promotions, and industry trends.

• Support clinic marketing initiatives and referral programs to generate new business.

Required Skills

• Excellent communication and interpersonal skills.

• Strong face-to-face sales and consultation abilities.

• Exceptional negotiation and closing skills.

• Customer-focused approach with a professional attitude.

• Ability to understand client needs and recommend customized solutions.

• Good presentation and relationship management skills.

• Basic computer knowledge and CRM proficiency.

• Ability to work in a target-driven environment.

Qualifications

• Bachelor's degree in any discipline.

• Additional certifications in sales, counseling, healthcare, wellness, or cosmetology will be an advantage.

Experience

• Minimum 3–6 years of experience in clinic counseling, wellness, aesthetics, dermatology, cosmetology, healthcare, or luxury retail sales.

• Proven experience in handling face-to-face client consultations and achieving conversion targets.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.