Key Responsibilities:
Building and Maintaining Relationships:
This includes fostering strong relationships with bank staff, including branch managers and sales teams, as well as developing rapport with individual bank customers.
Driving Sales and Revenue:
This involves identifying sales opportunities, promoting insurance products to bank customers, achieving sales targets, and contributing to the overall revenue growth of the bancassurance channel.
Customer Needs Analysis:
Understanding the financial needs of bank customers and recommending suitable insurance solutions that align with their requirements.
Product Knowledge and Training:
Providing training and product information to bank staff to enhance their knowledge of insurance products and improve their ability to sell them effectively.
Sales Support and Collaboration:
Working closely with the bank's sales team to provide support, guidance, and assistance in closing sales deals.
Customer Service and Issue Resolution:
Addressing customer queries and concerns related to insurance products, ensuring timely and effective resolution of issues.
Compliance and Documentation:
Ensuring adherence to internal sales processes and compliance standards related to insurance sales within the bank.
Market Analysis and Strategy:
Analyzing market trends and competitor activity to identify opportunities for growth and develop strategies to optimize sales performance.
Reporting and Analysis:
Tracking sales performance, analyzing data, and providing regular reports to the insurance company on sales activity and customer feedback.
Cross-selling and Up-selling:
Identifying opportunities to offer additional insurance products or services to existing bank customers.
Customer Satisfaction and Retention:
Ensuring high levels of customer satisfaction and loyalty through proactive engagement and personalized service.