Real Estate Sales

C R M will be responsible for managing customer relationships from lead generation to post-sales support, ensuring excellent customer experience, timely follow-ups, and smooth coordination between clients and internal teams.

Key Responsibilities

1. Lead Management & Customer Coordination

• Maintain accurate customer data in CRM software or records.

2. Client Follow-Ups & Communication

• Conduct regular follow-ups with prospective and existing customers.

• Provide project details, pricing information, and updates to clients.

• Coordinate site visits and client meetings.

3. Sales & Booking Support

• Assist the sales team in booking documentation and coordination.

• Track booking status, agreements, and payment schedules, payment follow-ups.

• Ensure timely collection of required customer documents.

4. Post-Sales & Customer Service

• Act as a point of contact for customers after booking.

• Coordinate with legal, accounts, and project teams for registration, possession, and handover.

• Resolve customer queries and complaints promptly and professionally.

5. Reporting & Documentation

• Prepare daily, weekly, and monthly CRM reports.

• Maintain proper documentation of customer interactions.

• Ensure compliance with company policies and CRM processes.

Key Performance Indicators (KPIs)

• Timely follow-ups and payment Collection

• Customer satisfaction and feedback

• Accuracy and completeness of CRM records

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.