Quality Auditor

Job Title: Quality Auditor

Location: Gurgaon , Sector 19, Phase 5
Experience Required: 6 month to 2 years
Salary: Up to ₹20000 In-hand

Job Overview

We are looking for a detail-oriented and responsible Quality Auditor to monitor and evaluate customer interactions/processes and ensure quality standards are maintained. The candidate should have good communication skills and the ability to identify areas of improvement.

Key Responsibilities

• Monitor and audit calls/processes as per company quality standards

• Provide feedback to team members based on audit findings

• Prepare quality reports and maintain audit records

• Identify process gaps and suggest improvements

• Ensure compliance with company policies and procedures

• Coordinate with team leaders and operations teams for performance improvement

• Maintain accuracy and attention to detail while auditing

Requirements

• Minimum 1+ year of experience in Quality Auditing/Quality Analysis

• Good verbal and written communication skills

• Strong observation and analytical skills

• Basic knowledge of MS Excel and reporting

• Ability to handle feedback professionally

• Graduate preferred

Preferred Skills:

Quality Auditing, Process Audit, Internal Audit, Quality Assurance, Compliance Monitoring, Sales Process Audit, B2B Operations, CRM Audit, Lead Quality Analysis, Data Analysis, Root Cause Analysis, CAPA, Process Improvement, Quality Control, MIS Reporting, Advanced Excel, KPI Tracking, Risk Assessment, Report Writing, SOP Compliance, Stakeholder Management

Work Location: Gurgaon, Sector 19, Phase 5
Salary Budget: ₹20,000 In-hand

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.