Quality Analyst

We are looking for a Data Quality Analyst to join our team Invesia Research Pvt Ltd, to monitor, validate, and improve the accuracy, completeness, and consistency of stock market and financial data across multiple systems and sources. The ideal candidate will have a strong understanding of capital markets, financial instruments, and data management principles, combined with analytical and technical expertise.

We are seeking a Call Audit Analyst to review, evaluate, and ensure the quality, accuracy, and compliance of client interactions handled by brokers, dealers, and customer service representatives. The role focuses on maintaining service excellence, ensuring regulatory compliance (SEBI, NSE/BSE, etc.), and identifying areas of improvement in communication and client servicing.

Key Responsibilities

• Call Monitoring & Evaluation

  • Listen to recorded inbound/outbound calls between trading representatives and clients.

  • Evaluate calls based on predefined quality parameters—accuracy of information, compliance adherence, professionalism, and customer satisfaction.

  • Ensure that client orders, investment advice, and market-related discussions comply with internal policies and regulatory requirements.

• Compliance & Risk Management

  • Identify potential breaches of trading or communication guidelines.

  • Flag any misrepresentation of financial products or unauthorized advisory activity.

  • Prepare compliance reports and escalate critical issues to management or compliance officers.

• Feedback & Training Support

  • Provide constructive feedback to dealers and service teams based on audit findings.

  • Collaborate with the training department to design refresher programs based on recurring issues or skill gaps.

• Reporting & Continuous Improvement

  • Maintain call audit scorecards and dashboards.

  • Analyze trends in client communication quality and prepare monthly/quarterly reports.

  • Recommend process improvements to enhance overall customer experience and regulatory compliance.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 months of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., Invesia Research Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 5 Quality Analyst at Invesia Research Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has 09:00 AM - 06:30 PM timing.