Product Advisor

Job Description

We are looking for a proactive and customer-focused Product Support Executive to assist customers with product-related queries, troubleshooting, and guidance. The ideal candidate should have strong communication skills in Malayalam and a passion for helping customers.

Key Responsibilities

• Handle inbound and outbound calls to support customers with product-related questions.

• Provide clear, accurate, and polite assistance regarding product usage, features, and troubleshooting.

• Record customer interactions, issues, and resolutions in the system accurately.

• Coordinate with internal teams (technical, sales, field support) for quick issue resolution.

• Follow up with customers to ensure issues are resolved and customer satisfaction is achieved.

• Guide customers through processes such as installation, activation, or service requests.

• Maintain daily call logs and meet customer support performance metrics.

• Escalate unresolved issues to the appropriate department as per guidelines.

• Ensure high levels of customer engagement and maintain professionalism at all times.

Skills & Requirements

• Strong communication skills in Malayalam (mandatory).

• Additional fluency in Tamil or English is a plus.

• Good listening skills and customer-handling ability.

• Basic understanding of customer service/product support operations.

• Ability to troubleshoot simple product issues and explain solutions clearly.

• Basic computer skills—MS Office, CRM tools preferred.

• Ability to handle high call volume with a positive attitude.

• Freshers with good communication skills are encouraged to apply.

• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.

More about this Product Advisor job

1. What is the eligibility criteria to apply for this Product Advisor job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22500 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Product Advisor job?
   Ans: This Product Advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Product Advisor job?
   Ans: No, there is no fee applicable for applying this Product Advisor job and during the employment with the company, i.e., Chn Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Product Advisor role?
   Ans: There is an immediate opening of 4 Product Advisor at Chn Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Product Advisor job?
   Ans: This Product Advisor job has 09:30 AM - 06:30 PM timing.