Process Coordinator

About Sunstar Hospitality

Sunstar Hospitality is a leading hospitality group committed to delivering exceptional guest experiences through operational excellence and outstanding customer service. We are looking for enthusiastic, organized, and detail-oriented individuals who are eager to begin their careers in client relationship management and operational coordination.

Role Purpose

The CRM cum Process Coordinator will be responsible for managing post-sales client communication, coordinating with internal departments to ensure timely service delivery, maintaining accurate CRM records, and following up on pending payments. This role acts as a bridge between clients and various operational teams to ensure a seamless customer experience after the sale.

Roles & Responsibilities

Client Relationship Management

• Serve as the primary point of contact for clients after bookings are confirmed.

• Maintain professional communication with B2B clients regarding services, bookings, and payment status.

• Build positive relationships by ensuring timely responses and effective coordination.
Payment Follow-up

• Follow up with clients for pending payments through calls, emails, and WhatsApp.

• Maintain records of outstanding payments and scheduled follow-ups.

• Coordinate with the Accounts team for payment confirmations and updates.

After-Sales Coordination

• Coordinate with Front Office, Revenue, Reservations, and Operations teams to ensure promised services are delivered.

• Track pending client requests until they are successfully completed.

• Update clients regarding the status of their requests whenever required.

CRM & Documentation

• Maintain accurate client information and communication history in the CRM system.

• Record customer interactions, commitments, complaints, and resolutions.

• Prepare daily and weekly reports related to payment follow-ups and service coordination.

Sales Coordination Support

• Assist in booking confirmations and availability checks.

• Support rate reconciliation and booking coordination.

• Update payment records based on bank statements and FMS entries.

• Coordinate commission payment requests from travel agents and corporate partners.

• Respond to customer service-related messages.

• Assist in OTA profile updates and website inventory coordination.

Process Coordination

• Coordinate with internal departments to ensure smooth execution of operational processes.

• Escalate payment issues, service delays, or client concerns to the reporting manager.

• Ensure all client commitments are properly documented and completed within timelines.

Desired Skills

• Good verbal and written communication skills.

• Strong interpersonal and customer service skills.

• Basic knowledge of Microsoft Excel, Word, and Outlook.

• Ability to multitask and coordinate with different departments.

• Good organizational and time management skills.

• Attention to detail and willingness to learn.

• Positive attitude and problem-solving approach.

Why Join Sunstar Hospitality?

• Excellent opportunity to start a career in the hospitality industry.

• Structured training and hands-on learning.

• Exposure to client relationship management and hotel operations.

• Supportive work environment with career growth opportunities.

• Opportunity to work closely with multiple business functions and develop operational expertise.

Kick-start your career with Sunstar Hospitality and become a part of a team that values professionalism, customer satisfaction, and continuous learning.

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• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.