Partnership manager

Job Summary

We are seeking a highly experienced Partner Manager with over 7 years of proven leadership experience in partner management, client acquisition, and team leadership. The role demands complete ownership of partner onboarding, client enrollment, end-to-end client lifecycle management, and team management. The ideal candidate will act as a strategic leader, trusted advisor to clients, and a strong bridge between partners, internal teams, and senior management.

Key Responsibilities

Partner & Client Acquisition

• Identify, evaluate, onboard, and manage strategic partners aligned with organizational goals.

• Drive client enrollment through partner channels and direct engagements.

• Lead commercial discussions, contract negotiations, and partnership agreements.

• Ensure smooth and timely onboarding of partners and clients.

Client Relationship Management

• Own the complete client lifecycle from onboarding to retention, renewal, and expansion.

• Build long-term, trust-based relationships with key clients and partners.

• Act as the primary escalation point for high-impact client issues and ensure timely resolution.

• Maintain high standards of client satisfaction and service delivery.

Revenue & Business Growth

• Drive revenue growth through strategic partnerships and client expansion.

• Identify upselling and cross-selling opportunities within existing accounts.

• Track business performance, client profitability, and achievement against targets.

• Support leadership in forecasting, budgeting, and growth planning.

Team Management & Leadership

• Lead and manage client management, partner support, and relationship teams.

• Define roles, responsibilities, and KPIs for team members.

• Conduct performance reviews, mentoring, and capability development initiatives.

• Build a high-performing, accountable, and customer-centric team culture.

Process & Operational Excellence

• Establish and optimize partner and client management processes and SOPs.

• Ensure compliance with internal policies, contractual obligations, and governance standards.

• Collaborate with Sales, Operations, Finance, Product, and HR teams to ensure seamless execution.

• Drive efficiency improvements and operational scalability.

Stakeholder & Leadership Engagement

• Serve as a key interface between partners, clients, and internal leadership.

• Present business reviews, performance reports, and strategic insights to senior management.

• Share market trends, competitive intelligence, and client feedback with leadership teams.

Risk Management & Governance

• Identify and mitigate business, operational, and relationship risks.

• Ensure contractual adherence and governance across all partner and client engagements.

• Protect company interests while maintaining strong partner and client relationships.

Strategic Contribution

• Provide strategic inputs to enhance partner ecosystems and client engagement models.

• Bring industry best practices, thought leadership, and maturity to the organization.

• Contribute to long-term organizational growth and brand reputation.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6 years of experience.