Partnership manager

Job Summary

We are seeking a highly experienced Partner Manager with over 20 years of proven leadership experience in partner management, client acquisition, and team leadership. The role demands complete ownership of partner onboarding, client enrollment, end-to-end client lifecycle management, and team management. The ideal candidate will act as a strategic leader, trusted advisor to clients, and a strong bridge between partners, internal teams, and senior management.

Key Responsibilities

Partner & Client Acquisition

• Identify, evaluate, onboard, and manage strategic partners aligned with organizational goals.

• Drive client enrollment through partner channels and direct engagements.

• Lead commercial discussions, contract negotiations, and partnership agreements.

• Ensure smooth and timely onboarding of partners and clients.

Client Relationship Management

• Own the complete client lifecycle from onboarding to retention, renewal, and expansion.

• Build long-term, trust-based relationships with key clients and partners.

• Act as the primary escalation point for high-impact client issues and ensure timely resolution.

• Maintain high standards of client satisfaction and service delivery.

Revenue & Business Growth

• Drive revenue growth through strategic partnerships and client expansion.

• Identify upselling and cross-selling opportunities within existing accounts.

• Track business performance, client profitability, and achievement against targets.

• Support leadership in forecasting, budgeting, and growth planning.

Team Management & Leadership

• Lead and manage client management, partner support, and relationship teams.

• Define roles, responsibilities, and KPIs for team members.

• Conduct performance reviews, mentoring, and capability development initiatives.

• Build a high-performing, accountable, and customer-centric team culture.

Process & Operational Excellence

• Establish and optimize partner and client management processes and SOPs.

• Ensure compliance with internal policies, contractual obligations, and governance standards.

• Collaborate with Sales, Operations, Finance, Product, and HR teams to ensure seamless execution.

• Drive efficiency improvements and operational scalability.

Stakeholder & Leadership Engagement

• Serve as a key interface between partners, clients, and internal leadership.

• Present business reviews, performance reports, and strategic insights to senior management.

• Share market trends, competitive intelligence, and client feedback with leadership teams.

Risk Management & Governance

• Identify and mitigate business, operational, and relationship risks.

• Ensure contractual adherence and governance across all partner and client engagements.

• Protect company interests while maintaining strong partner and client relationships.

Strategic Contribution

• Provide strategic inputs to enhance partner ecosystems and client engagement models.

• Bring industry best practices, thought leadership, and maturity to the organization.

• Contribute to long-term organizational growth and brand reputation.

• It is a Full Time Sales / Business Development job for candidates with 3 - 6 years of experience.