Operations & Vendor Management Executive

Job Title

Executive / Sr. Executive – Operations & Vendor Management (Loyalty & Rewards)

Location - Noida

Experience - 1–3 Years

Role Overview

We are seeking a detail-oriented and proactive Operations & Vendor Management

Executive to support the day-to-day operations of our Loyalty & Rewards business. The role

involves coordinating with vendors, managing reward fulfilment processes, tracking service

levels, resolving operational issues, and ensuring a seamless customer experience.

Key Responsibilities

Operations Management

• Manage daily operations related to loyalty and rewards programs.

• Monitor reward fulfilment and redemption processes to ensure timely delivery.

• Track and maintain operational dashboards, reports, and MIS.

• Coordinate with internal teams including Product, Finance, Customer Support,

Procurement, and Compliance.

• Identify operational gaps and recommend process improvements.

• Ensure adherence to defined SOPs and business processes.

• Support reconciliation and settlement activities with vendors and internal

stakeholders.

Vendor Management

• Act as the primary point of contact for assigned vendors and partners.

• Coordinate onboarding of new vendors and reward partners.

• Monitor vendor performance against agreed SLAs and KPIs.

• Follow up on inventory availability, order processing, and fulfilment timelines.

• Resolve vendor-related operational issues and escalations.

• Maintain vendor documentation, contracts, and compliance records.

• Assist in periodic business reviews and performance evaluations of vendors.

Customer & Escalation Management

• Investigate and resolve customer complaints related to reward fulfilment and service

delivery.

• Coordinate with vendors and support teams for timely closure of escalations.

• Ensure high levels of customer satisfaction through effective issue resolution.

Reporting & Analysis

• Prepare daily, weekly, and monthly operational reports.

• Analyse redemption trends, fulfilment performance, and vendor metrics.

• Support management with data-driven insights and recommendations.

Required Skills

• Strong communication and stakeholder management skills.

• Good analytical and problem-solving abilities.

• Proficiency in MS Excel (VLOOKUP, Pivot Tables, basic data analysis).

• Ability to manage multiple tasks and meet deadlines.

• Strong attention to detail and process orientation.

• Experience with CRM, ticketing, or vendor management systems is preferred.

Qualifications

• Graduate in Business Administration, Commerce, Economics, or related field.

• 1–3 years of experience in Operations, Vendor Management, E-commerce, Loyalty,

Rewards, or Customer Service domains.

Key Performance Indicators (KPIs)

• Vendor SLA adherence.

• Reward fulfilment TAT.

• Escalation resolution time.

• Customer satisfaction metrics.

• Operational accuracy and reconciliation quality.

• Vendor performance scorecards.

• Process compliance and audit readiness.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 6+ years Experience.