Operation Manager

Position Overview for Operations Manager

This role involves end-to-end operations management, team handling, record processing, publishing coordination, and cross-department collaboration. The candidate will ensure smooth workflow execution, timely delivery of tasks, and high-quality service to record holders, while supporting organizational growth and productivity.

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Key Responsibilities

1. Team Productivity & Operations Management

• Manage and lead the team, assign tasks, and ensure timely completion of all work.

• Oversee daily operational workflows, from receiving applications to closing them.

• Continuously suggest and implement improvements to enhance productivity, efficiency, and overall operational growth.

2. Record Processing & Database Management

• Verify, confirm, and update record submissions.

• Resolve issues raised by record holders with the support of editors and team members.

• Maintain an accurate and updated records database.

3. Payments, Dispatch & Coordination

• Coordinate with the accounts department for payment-related processes.

• Resolve queries related to payments or certificate dispatch.

• Ensure certificates are created and dispatched within timelines.

4. Record Holder Interaction

• Attend to and guide record holders visiting the office.

• Organize and manage record attempts conducted at the office.

5. Social Media & Media Team Coordination

• Provide verified data, photos, and record details to the social media/media team.

• Ensure media deliverables are completed across all formats—website, social media, and TV shows.

6. Events, Programs & Publishing Management

• Plan and manage events or programs for record holders.

• Coordinate monthly magazine production and yearly book publishing activities.

7. Complaint Handling

• Address and resolve complaints or queries by coordinating with relevant departments.

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Skills & Tools Required

• Advanced Excel expertise (Pivot Tables, XLOOKUP/VLOOKUP, conditional formatting, dashboards, basic macros)

• Google Workspace proficiency (Sheets, Drive, team trackers)

• Strong analytical, problem-solving, and decision-making skills

• Team management and leadership capabilities

• Excellent communication skills (English & Hindi) — written, verbal, and reporting clarity

• Experience in content, publishing, or media workflows

• Basic understanding of social media processes

• Strong customer handling and complaint resolution skills

• Ability to manage events and programs (small and large scale)

• High attention to detail, accuracy, and deadline management

• Proactive mindset with the ability to identify gaps and implement solutions

• Strong inter-department coordination abilities

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Qualification & Experience

• Graduate / Postgraduate (Preferred: Mass Communication or English)

• Minimum 6 years of experience in operations, publishing, or project management

• Experience in media, content, or publishing organizations is an added advantage

• It is a Full Time Sales / Business Development job for candidates with 4 - 6+ years Experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Graduate and above and above with 4 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹50000 per month that depends on your interview. It's a Full Time job in Faridabad.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., India Book Of Records.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 2 Operation Manager at India Book Of Records
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 09:00 AM - 06:00 PM timing.