Operation Lead

Below is a refined overview of the Operations Lead role at Urban Standz Pvt Ltd in HSR Layout, Sector 1, Bangalore—drawing from both general industry practice and the company’s specific real estate/property-management context.

Role Overview

The Operations Lead is responsible for ensuring efficient, compliant, and customer-centric delivery of Urban Standz’s property management services. Reporting to senior management, this role aligns cross-functional teams (services, finance, sales, vendor network) to optimize daily operations, enhance tenant/landlord experience, and support strategic growth.

Core Responsibilities

1. End-to-End Operations Management

• Oversee day-to-day activities across property leasing, maintenance, rent collection, onboarding/offboarding, vendor coordination, and emergency support.

• Monitor and streamline workflows to ensure timely resolution of tenant inquiries and property issues.

2. Process Optimization & Quality Assurance

• Analyze existing SOPs—especially in tenant screening, maintenance scheduling, and collection—and implement improvements for efficiency and reliability.

• Drive adoption of technology tools (CRM, property‑management systems) to automate tasks and improve tracking and reporting grabjobs.co+11superworks.com+11simplyhired.co.in+11urbanstandz.com.

3. Team Leadership & Collaboration

• Lead and mentor a multidisciplinary team—property managers, field coordinators, service vendors—fostering accountability and high performance .

• Collaborate closely with sales, finance, and legal functions for seamless handovers, budgeting, and regulatory compliance.

4. Vendor & Facility Management

• Source, negotiate, and oversee contracts with service providers (plumbing, electrical, interior, movers) to maintain high service quality, cost discipline, and timely deliverables.

5. Performance Tracking & Reporting

• Define and monitor key KPIs (occupancy, rent recovery, resolution time, customer satisfaction).

• Summarize insights/data for leadership to support strategic decisions and continuous improvement .

6. Client Relationship Management

• Maintain frequent and transparent communication with landlords, tenants, and NRIs for query resolution, retention, and satisfaction urbanstandz.com.

• Handle escalations with composure and ensure outcome-focused resolution.

7. Compliance & Risk Mitigation

• Oversee lease agreements, statutory and RERA compliance, safety checks, and documentation protocols.

• Identify risks and implement preventive measures to protect property owner interests tcsion.com+1jobhai.com+1urbanstandz.com+1grabjobs.co+1.

8. Innovation & Strategic Improvement

• Stay updated on real estate trends and introduce innovative solutions such as digital lease processing or predictive maintenance systems .

• Lead small-scale pilot initiatives to test improvements before wider rollout.

✅ Skills & Experience Required

AreaDetailsEducationBachelor’s in Business/Operations/Real Estate or related fieldExperience3–7 years in operations or property management (2+ strong), handling teams, vendors, multiple locationsTechnicalFamiliarity with CRM/property software, MS Excel, and analytical toolsInterpersonalStrong leadership, communication, stakeholder management, negotiationMindsetDetail-oriented, proactive problem-solving, data-driven decision-making

Why This Role Matters

• Ensures efficient and scalable operations, enabling Urban Standz to manage more properties without compromising quality.

• Acts as a bridge between field execution and strategy, translating ground insights into operational improvements.

• Enhances customer satisfaction and retention—crucial in the competitive Bangalore real-estate market.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Operation Lead job

1. What is the eligibility criteria to apply for this Operation Lead job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Operation Lead job?
   Ans: This Operation Lead job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Lead job?
   Ans: No, there is no fee applicable for applying this Operation Lead job and during the employment with the company, i.e., URBAN STANDZ PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Lead role?
   Ans: There is an immediate opening of 18 Operation Lead at URBAN STANDZ PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Operation Lead job?
   Ans: This Operation Lead job has 09:30 AM - 06:30 PM timing.