Key Responsibilities:
Act as the primary contact for assigned clients, ensuring timely and effective resolution of queries and service requests.
Build and maintain strong, long-term relationships with clients to enhance trust and loyalty.
Understand client needs and work with internal teams to deliver customized solutions.
Monitor client satisfaction, handle escalations, and ensure service excellence.
Conduct regular follow-ups, meetings, and reviews with clients to track service performance.
Provide insights and feedback to the business team on customer trends, issues, and potential opportunities.
Ensure compliance with company policies, processes, and industry regulations.
Identify cross-selling or upselling opportunities for additional services.
Maintain updated records of interactions and transactions in CRM systems.
Qualifications:
Bachelors degree in any stream
1 to 5 years of experience in customer service, relationship management, or client servicing roles.