Key Responsibilities:
● Ensure 100% accurate gold valuation — capturing correct cartage, proper stone deduction, and preventing spurious/unacceptable ornaments.
● Adhere to Company ethical and operational standards, ensuring full KYC compliance and proper online customer registration.
● Coordinate with Managers and stakeholders for loan approvals and disbursals.
● Manage day-to-day branch operations, ensuring smooth customer servicing, documentation, and audit readiness.
● Act as the branch in-charge, overseeing team discipline, customer handling, and performance metrics.
● Drive business growth by acquiring new customers and maintaining strong relationships with existing ones to generate renewal and referral business.
● Resolve customer doubts and queries promptly during the loan process to ensure customer satisfaction.
● Execute local business development and marketing activities to enhance Company brand visibility and generate leads in the catchment area.
● Ensure operational efficiency, cash handling accuracy, and compliance with all branch-level policies and SOPs.