Relationship Management: Build and maintain strong, long-lasting, trust-based relationships with key decision-makers.
Strategic Planning: Develop comprehensive account plans to achieve client goals and increase profitability
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Sales & Growth: Identify opportunities for upselling and cross-selling to expand the business footprint within the account.
Internal Coordination: Liaise between the client and internal teams (e.g., product, support, marketing) to ensure seamless service delivery.
Negotiation & Retention: Handle contract negotiations, renewals, and resolve issues to reduce churn.
Performance Reporting: Monitor and report on key account metrics, health, and satisfaction.