Job Description: Key Accounts Management

Company: Fuel Buddy

Job Summary

Fuel Buddy is seeking a dynamic and client-focused Senior Executive – Key Accounts to join our team. This role is critical in ensuring that our extended client base receives exceptional service, leading to high levels of satisfaction and customer loyalty. As the Key Account Manager, you will be responsible for coordinating post-sales service activities, maintaining strong relationships with key clients, and supporting sales operations.

Key Responsibilities

·       Post-Sales Coordination: Serve as the primary point of contact for key accounts, addressing any post-sales inquiries, service-related issues, and ensuring prompt resolution of concerns.

·       Client Relationship Management: Develop and nurture long-term relationships with key clients. Understand their specific needs and provide customized solutions that enhance client satisfaction and strengthen loyalty.

·       Sales Operations Support: Collaborate closely with the sales team to ensure smooth transitions from sales to service, ensuring that client expectations are met and that all requests are fulfilled efficiently.

·       Data Management: Maintain up-to-date and accurate records of client interactions, service requests, and feedback within our CRM system. Use MS Excel to analyse data, generate reports, and track performance metrics.

·       Feedback and Improvement: Actively collect feedback from clients to understand their needs and pain points, and communicate valuable insights to the product and sales teams to drive continuous improvement in service delivery.

·       Reporting: Prepare and present regular reports on client status, service issues, opportunities for improvement, and overall client satisfaction.

·       Training and Support: Provide training and support to clients to maximize the value they derive from Fuel Buddy’s products/services. Ensure clients are well-equipped to use the product and receive ongoing assistance as needed.

Required Skills & Qualifications

Experience: 1–2 years of experience in key account management, sales support, or customer service roles, preferably in the B2B sector.

Skills:

·       Strong communication skills (both verbal and written) to engage with clients and internal teams.

·       Advanced proficiency in MS Excel for data analysis, reporting, and metric tracking.

·       Ability to handle multiple client accounts and manage competing priorities.

·       Strong problem-solving abilities to address service-related issues and client concerns.

Education: A bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Additional Skills: Knowledge of CRM systems and sales operations tools is a plus.

What We Offer

·       A dynamic and fast-paced work environment with opportunities for growth and career advancement.

·       Competitive salary and performance-based incentives.

·       Exposure to a diverse client base across multiple industries.

·       A collaborative team culture focused on innovation and customer satisfaction.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Key Account Manager job

1. What is the eligibility criteria to apply for this Key Account Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Key Account Manager job?
   Ans: This Key Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Key Account Manager job?
   Ans: No, there is no fee applicable for applying this Key Account Manager job and during the employment with the company, i.e., TREIS SOLUTION LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Key Account Manager role?
   Ans: There is an immediate opening of 10 Key Account Manager at TREIS SOLUTION LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Key Account Manager job?
   Ans: This Key Account Manager job has 10:00 AM - 07:00 PM timing.