Key Account Manager

Role Summary

The Combined Channel Account Manager (CAM) will be responsible for driving Modern

Trade (MT), E-Commerce, and Q-Commerce business for the organization. This role

requires end-to-end ownership of revenue delivery, listings, assortment management,

visibility planning, operational excellence, and cross-channel coordination.

Key Responsibilities

• Own revenue targets for MT, E-Commerce, and Q-Commerce channels.

• Manage listings, assortment expansion, promotions, and visibility across MT chains.

• Handle platform operations across marketplaces: pricing, promotions, ad dashboards,

availability, and content.

• Ensure stock availability and coordinate with the supply chain for timely replenishment.

• Drive MT store-level execution including planogram adherence, visibility elements, and

promoter performance.

• Optimize online performance through search ranking, content enhancement, deals,

coupons, and campaigns.

• Monitor daily operational hygiene including fill rates, penalties, cancellations, and order

SLAs.

• Prepare monthly business plans and performance reviews across all channels.

• Collaborate with finance, supply chain, marketing, and category teams for smooth

execution.

• Lead NPD rollouts across MT and online simultaneously.

• Conduct weekly reporting on revenue, execution KPIs, competition tracking, and channel

insights.

Key Performance Indicators (KPIs)

• Revenue achievement across MT, E-Commerce, and Q-Commerce.

• Fill rate and in-stock percentages.

• Visibility execution and planogram adherence (MT).

• Listing quality, search ranking, and performance metrics (E-Com/Q-Com).

• Operational hygiene: claims, penalties, returns, SLA compliance.

• NPD rollout success across channels.

• Accuracy and timeliness of reporting.

Experience & Skills Required

• 4–6 years of FMCG experience with exposure to MT and E-Commerce/Q-Commerce.

• Strong understanding of store execution, platform dashboards, and operational processes.

• Excellent communication, negotiation, and relationship-management skills.

• Ability to manage cross-functional coordination and multi-channel operations.

• Strong analytical skills with proficiency in Excel and dashboard handling.

• High ownership mindset and willingness to work in a fast-paced startup environment.

• It is a Full Time Sales / Business Development job for candidates with 3 - 6 years of experience.