Key Account Manager

Key Responsibilities:

1. Account Management:

   • Build and maintain strong, long-lasting relationships with key clients.

   • Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and feedback promptly.

   • Develop customized strategies to meet clients' business objectives and KPIs.
     

2. Business Development:

   • Identify and pursue opportunities to expand client portfolios and increase revenue.

   • Collaborate with cross-functional teams to introduce new products, services, or features.

   • Analyze client data to identify trends and recommend actionable strategies for growth.

3. E-commerce Operations:

   • Understand e-commerce platform dynamics and guide clients on optimizing their online stores.

   • Ensure smooth drop shipping operations, including inventory management, supplier coordination, and order fulfilment.

   • Monitor and manage pricing, promotions, and marketing campaigns for client accounts.
     

4. Performance Analysis & Reporting:

   • Track and report on key performance metrics, providing insights and recommendations for improvement.

   • Prepare and present business reviews and performance updates to clients and internal stakeholders.
     

5. Client Satisfaction & Retention:

   • Proactively address potential issues to maintain a high level of client satisfaction.

Conduct regular check-ins to gather feedback and implement necessary changes.

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.