Roles & Responsibilities
1. Making First Contact
Reach out to potential customers by phone (both incoming and outgoing calls). Introduce the company and explain what our communication platform (CPaaS) does. Check if they’re interested.
2. Understanding Customer Needs
Ask the right questions to understand what communication problems the customer is facing and what they need. Use this info to find the best solution for them.
3. Giving Presentations
Show the customer how our services can help them. Customize the presentation based on their needs and explain key features and benefits.
4. Handling Questions and Concerns
Answer any doubts or concerns the customer has. Use your knowledge to explain things clearly, and share success stories or examples if needed.
5. Closing the Deal
Help the customer through the final steps of the sale. Talk about pricing, solve last-minute concerns, and work to finalize the agreement.
6. Following Up
After the sale, check in with the customer to make sure everything’s moving smoothly. Send any needed documents or info to get things started.
7. Helping with Onboarding
Work with the team that helps new customers get started. Make sure they get the training and support they need to use our platform well.
8. Tracking and Improving
Look at the data from your sales to see what’s working and what can be improved. Use this to get better results in the future.