Sales International Voice Process

Job description:

Full job description

We are looking for enthusiastic, confident, and target-driven Inbound Sales Executives to join our growing international sales team. The ideal candidate will be responsible for handling inbound calls from customers located in the United Kingdom, United States, and Canada, understanding their requirements, answering their queries, recommending suitable services, and converting enquiries into successful sales.

This is a 100% inbound sales process, where customers contact us directly through phone calls after searching for our services online. No cold calling or outbound calling is required.

If you have excellent communication skills, enjoy speaking with international customers, and are passionate about achieving sales targets while delivering exceptional customer service, we'd love to hear from you.

Key Responsibilities

• Handle inbound calls from customers based in the United Kingdom, United States, and Canada.

• Understand customer requirements and recommend the most suitable products or services.

• Explain product features, pricing, offers, and service benefits clearly and professionally.

• Resolve customer queries and objections effectively.

• Convert customer enquiries into confirmed sales.

• Build trust and maintain professional relationships with customers.

• Follow company sales scripts, policies, and quality standards.

• Achieve daily, weekly, and monthly sales targets.

• Update customer information accurately in the CRM system.

• Maintain complete records of customer interactions and sales activities.

• Coordinate with internal departments whenever necessary to ensure excellent customer service.

• Follow up with interested customers when required.

• Deliver a positive customer experience throughout the sales process.

• Continuously improve product knowledge and sales techniques.

Performance Expectations

This role is performance-oriented.

Every Sales Executive will be assigned:

• Daily Sales Targets

• Weekly Sales Targets

• Monthly Revenue Targets

• Conversion Rate Goals

• Quality Score Targets

Employees are expected to consistently achieve the assigned targets while maintaining excellent customer satisfaction and compliance with company policies. Performance will be reviewed regularly.

Salary Structure

The compensation for this role consists of:

• Fixed Monthly Salary

• Attractive Performance Bonus

• Monthly Sales Incentives

• Target Achievement Rewards

• Special Performance Recognition Programs

Higher performance leads to higher earning potential through incentive programs.

Employees who consistently achieve or exceed their sales targets will be eligible for additional rewards and career growth opportunities.

Required Skills

• Excellent verbal communication skills in English.

• Strong sales and negotiation abilities.

• Customer-focused approach.

• Ability to build rapport quickly.

• Good listening skills.

• Positive attitude with a professional telephone manner.

• Ability to work under sales targets and deadlines.

• Strong problem-solving skills.

• Basic computer knowledge.

• Ability to use CRM software and online systems.

• Good typing speed.

• Time management skills.

• Team player with a willingness to learn.

EligibilityEducation

• Graduate in any discipline preferred.

• Candidates with relevant experience may also apply.

Experience

• Freshers with excellent communication skills are welcome.

• Experience in International Voice Process, Inbound Sales, Customer Support, Tele Sales, Travel Sales, Educational Sales, Digital Marketing Sales, or Service Sales will be an added advantage.

Preferred Candidate Profile

The ideal candidate should:

• Be fluent in spoken and written English.

• Be confident in speaking with international customers.

• Possess a persuasive and customer-centric approach.

• Be motivated by sales targets and incentives.

• Have a positive attitude and strong work ethic.

• Be willing to work in UK, USA, and Canada shifts.

• Be comfortable working in a fast-paced sales environment.

Working Environment

• Professional office environment.

• International customer handling.

• Continuous sales and product training.

• Supportive management team.

• Career growth opportunities.

• Performance-based culture.

• Recognition for outstanding performers.

Why Join Us?

• 100% Inbound Sales Process (No Cold Calling)

• Attractive Fixed Salary

• High Monthly Incentives

• Performance Bonuses

• International Exposure

• Fast Career Growth

• Professional Training & Development

• Friendly and Supportive Team Environment

• Opportunity to work with customers across the UK, USA, and Canada

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.