International Voice Process

Key Responsibilities

US Collections

• Make outbound calls to customers with overdue accounts

• Explain billing and account status clearly

• Negotiate payment arrangements and follow up on commitments

• Ensure timely recovery while maintaining professionalism

• Adhere to FDCPA and US compliance standards

• Update customer and payment records accurately

US Customer Service

• Handle inbound calls related to billing, disputes, and account queries

• Provide first-call resolution and customer satisfaction

• De-escalate issues professionally

• Document all interactions in CRM / collections systems
  

Eligibility Criteria

• Minimum 1 year experience in US Collections or US Customer Service (Voice)

• Excellent spoken English (Spanish is an added advantage)

• Strong negotiation, objection handling, and conflict-resolution skills

• Knowledge of FDCPA / US collections compliance

• Willingness to work night shifts

• Working knowledge of MS Office and CRM tools

Preferred Candidate Profile

• Experience in third-party US collections (pre-charge-off / post-charge-off / recoveries)

• Financial services or billing background

• Familiarity with dialers, CRM tools, and payment portals

• Target-driven and customer-focused mindset

What We Offer

• Weekend bonus (where applicable)

• Medical insurance and healthcare benefits

• Paid leaves and recognition programs

• Career growth and leadership opportunities

• It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.