International Voice Process Executive

A leading Business Process Management and IT services company with a strong presence in both the USA and India. We specialize in providing high-quality outsourcing solutions to Fortune 500 companies across various industries.

Our expertise lies in Healthcare Database Management, Data Processing & Capturing, Electronic Data Discovery, Medical Summarization, Medical Records Organizing & Indexing, and other outsourcing processes.

Position: Associate – International Voice Process

Educational Qualifications:

• Open to graduates and undergraduates from any discipline.

Role Overview:

We are seeking individuals with excellent communication skills and strong computer literacy to join our dynamic team.

Key Responsibilities:

• Make outbound calls to insurance companies for claim status and eligibility verification.

• Follow up insurance carriers based on client appointments.

• Track and update the status of unpaid claims.

• Adapt to various voice-based processes as required.

• Maintain accurate daily logs of activities.

• Complete assigned tasks efficiently and accurately, adhering to client SLAs.

• Work collaboratively in a team environment to achieve shared goals.

• Escalate issues to senior management in a timely manner when necessary.

Skills Required:

• Strong analytical and problem-solving abilities.

• Proficiency in MS Office and familiarity with relevant applications.

• Excellent verbal communication and convincing skills.

• Attention to detail and accuracy.

• Strong time management and organizational skills.

• Ability to work under deadlines while maintaining confidentiality.

• Initiative and teamwork-oriented mindset.

Experience:

• Open to both fresher and experienced candidates with a background in the International Voice Process.

Shift Timings (Only Male Candidates Eligible):

• 05:30 PM – 03:30 AM

• 09:00 PM – 06:00 AM

• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.