International Sales Executive

30,000 - 43,000 /month*

Sutherland Global Services

Thane Belapur Road, Navi Mumbai

₹5,000 incentives included

1 - 6+ years Experience in Sales / Business Development

50 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Sales Type: B2B Sales

12th Pass and above

All genders

10:01 PM - 06:06 AM | 5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

Customer Service & Upselling Associate

Company: SGS

Location: Liberty Tower, Airoli, Navi Mumbai

Work Schedule: 5 days/week | 2 Rotational Offs

Role Overview

Join our dynamic team in a unified role that combines exceptional customer support with revenue-driving sales excellence on enterprise SaaS solutions. You will deliver seamless customer experiences while driving growth through consultative selling, retention management, and strategic upselling.

Key Responsibilities

This blended role requires disciplined execution across two core areas:

Customer Excellence & Support (50% Voice | 50% Chat): Deliver first-contact resolution on customer inquiries, proactively identify customer intent, and resolve complex issues through collaboration with technical teams.

Sales & Revenue Growth: Manage the inbound sales pipeline, achieve sales targets, execute consultative selling, and drive cross-sell/upsell opportunities to maximize customer lifetime value (achieve gross ARR targets and maintain quota attainment).

Retention & Account Management: Proactively identify at-risk customers, execute targeted retention strategies, and manage license optimization and renewal decisions.

Mandatory Eligibility Requirements

Education: Bachelor's Degree from a recognized university (any stream).

Experience: 1+ years International BPO experience (mandatory).

Language: C1 Level English Proficiency (CEFR framework).

Location: Within 25 KMS of Liberty Tower Airoli OR within 1.5 KMS of Kalyan/Panvel stations.

Compensation & Benefits

Base Monthly Salary : Up to ₹38,000/month

Retention Bonus : ₹1 Lakh

Travel Allowance : ₹3,500

Incentives: 15k

PBI : ₹2,750

OT : (₹400/hour as applicable)

Schedule : 5-day work week with 2 rotational offs

Additional Benefits : Health & wellness benefits

Core Competencies Required

Candidates should demonstrate strength in: Customer Excellence, Consultative Selling, Retention & Churn Management, Technical Troubleshooting (basic), Data-Driven Actions, and Collaborative Problem-Solving.

Interested candidate can share their resume with +918271273330 or apply@hirewave.in)

Other Details

It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.

More about this International Sales Executive job

What skills and experience do you need for this International Sales Executive job?
Ans : To apply for this International Sales Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this International Sales Executive job ranges between ₹30,000-₹43,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Sales Executive job follows a Rotational shift with timings from 10:01 PM - 06:06 AM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane Belapur Road, Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Sales Executive job is open for both male and female candidates.
What are the key responsibilities of this International Sales Executive job?
Ans : As a International Sales Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Sales / Business Development category.
Where is this job located?
Ans : This International Sales Executive job is located in Thane Belapur Road, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience is ideal for this International Sales Executive job.
Why should you apply for this International Sales Executive job?
Ans : This International Sales Executive job offers a salary between ₹30,000-₹43,000 per month. This is a Full Time opportunity and has 50 openings available.