International Customer Representative

Key Performance Areas (KPAs) & Principal Accountabilities

1

Handle customer inquiries, requests, and complaints via IB/OB Call/Chat/Email, and provide appropriate solutions and alternatives within the SLA/time limits; follow up and ownership to ensure resolution

2

Identifying customers’ needs, clarifying information, researching every issue, and providing solutions within  SLA

3 

Make outbound calls as per the process requirement

4 

Sales & service support to customers, Follow-up on tickets as per the SLA

5 

Coordinating with iSON internal or SDG team to offer end-to-end support to a customer

6 

Report generation and circulation as per the requirement

7

Meet standards of the job such as adherence to monthly KPI and the ability to multi-task, prioritize, and  manage time effectively

8 

Maintain SDG data prevention, decorum, and discipline in line to the requirements of the process

9 

May provide guidance and/or mentoring to less experienced Customer Service Associates

10 

Any other tasks as per the process requirement

Educational 

Qualification 

Graduation from a recognized university or Final year pursuing

Experience 

Minimum 1 year of work experience in reputed Domestic/International process  /BPO/KPO in Customer service inbound process (only) which involves sales &  service assistance to customers. 

Exclusion – Work experience in Domestic Outbound collection, inbound insurance related processes, non-BPO experience candidates

Professional  

Certifications

Hospitality/ Customer service management/ other skill-based will be an added  advantage

Skills & Abilities

Excellent effective verbal and written communication skills 

Clear Voice & Accent ( No MTI ) | Active listener 

Presentable 

Computer proficiency | Proficient in MS Office 

Typing speed ( min 30-40 WPM with min 90% accuracy– (Typing test to be  conducted and result required before client round) 

Familiarity with CRM systems and practices (added

advantage) 

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., Ison Xperiences.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 2 International Customer Representative at Ison Xperiences
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has 09:00 AM - 06:00 PM timing.