Inside Sales Executive

Job Summary

We are looking for a proactive and organized Sales Coordinator to support the sales team in handling customer enquiries, quotations, order processing, follow-ups, documentation, and coordination with internal departments. The candidate should have good communication skills and an interest in industrial automation and electrical products.

Key Responsibilities

• Handle customer enquiries received through email, phone, WhatsApp, website and other platforms.

• Prepare and send quotations, proforma invoices and commercial offers.

• Follow up with customers for quotations, purchase orders and payments.

• Coordinate with the sales team for inquiry and order status.

• Coordinate with purchase, stores, accounts and dispatch teams for timely order execution.

• Maintain daily enquiry, quotation, order and follow-up records in Excel/ERP.

• Track pending quotations and regularly follow up with customers.

• Check product availability, pricing, delivery time and specifications with the concerned team.

• Prepare sales reports, enquiry reports and order status reports.

• Coordinate dispatch documentation, invoices, delivery challans and courier/transport details.

• Maintain proper customer and vendor records.

• Support the sales team in achieving monthly sales targets.

• Handle customer complaints and coordinate internally for resolution.

• Maintain regular communication with existing and prospective customers.

• Follow company procedures for quotation, order confirmation and documentation.

Preferred Product Knowledge

Required Skills

• Good verbal and written communication skills.

• Good knowledge of MS Excel, MS Word and Email.

• Good follow-up and coordination skills.

• Ability to prepare professional quotations and reports.

• Good customer-handling skills.

• Ability to work with deadlines and sales targets.

• Good organizational and documentation skills.

• Willingness to learn industrial automation products.

• Ability to coordinate effectively with multiple departments.

Key Performance Indicators (KPIs)

• Number of enquiries handled.

• Quotation preparation and response time.

• Customer follow-up efficiency.

• Conversion of enquiries into orders.

• Monthly sales target achievement.

• Pending quotation follow-up.

• Order processing accuracy.

• Timely coordination with stores, purchase, accounts and dispatch.

• Customer satisfaction and response time.

Education

Minimum: Graduate / Diploma in any relevant field./12th above

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.