Inside Sales Executive

Role Overview

We are seeking a driven and customer-focused Inside Sales Executive to be part of our

high-performing Inside Sales team. You will be responsible for converting inbound leads,

recovering abandoned carts, and driving demo-to-order conversions through proactive outreach

and follow-ups. This is an individual contributor role focused on hitting revenue targets, maintaining

pipeline discipline, and delivering a seamless customer experience.

Key Responsibilities

Inside Sales & Revenue Generation

• Handle inbound leads, demo follow-ups, and abandoned cart recovery to drive conversions

and revenue.

• Execute structured follow-up cadences across calls, WhatsApp, and other channels to

maximize closures.

• Achieve and exceed monthly and quarterly individual revenue targets.

• Proactively engage with warm and hot leads to accelerate the sales cycle.

Pipeline & CRM Discipline

• Maintain accurate and up-to-date records in CRM tools for all leads and customer

interactions.

• Track personal conversion metrics, identify drop-offs, and work on improving funnel efficiency.

• Prioritize leads effectively based on intent signals and follow-up status.

Customer Engagement & Closures

• Handle inbound and outbound sales conversations with confidence and empathy.

• Address customer queries, objections, and concerns to build trust and drive purchase

decisions.

• Deliver tailored product recommendations based on customer needs and preferences.

Team Collaboration & Feedback

• Work closely with the Customer Delight, Product, and Operations teams to ensure smooth

handovers and issue resolution.

• Share customer insights, common objections, and feedback to help improve product offerings

and customer journeys.

• Participate in team huddles and training sessions to sharpen sales skills and stay aligned on

targets.

Continuous Improvement

• Stay updated on product features, new launches, and competitive landscape.

• Test and refine personal call strategies and scripts to improve conversion rates.

• Contribute ideas for improving repeat purchases and customer lifetime value.

Qualifications & Skills

• Any graduate degree.

• 1–3 years of experience in inside sales, telesales, or customer-facing sales roles.

• Proven ability to meet and exceed individual sales targets.

• Experience with lead follow-up, abandoned cart recovery, or funnel-based selling is a plus.

• Strong communication, negotiation, and objection-handling skills.

• Comfortable using CRM tools, sales dashboards, and virtual communication platforms.

• Ability to manage multiple leads and priorities in a fast-paced environment.

• Customer-first mindset with strong problem-solving skills.

• High energy, resilience, and bias toward action.

What You'll Get

• Competitive base salary + attractive performance-based incentives.

• Opportunity to be part of a dynamic, high-growth sales team.

• Exposure to diverse customer segments and sales strategies.

• Learning and development programs to sharpen your sales skills.

Why Join Epik?

• Be part of a fast-growing D2C brand shaping the future of customer experiences.

• Creative freedom to bring bold ideas to life.

• Collaborative team with a culture of innovation and autonomy.

• Opportunities for professional growth and skill expansion.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.