Inside Sales Executive

Role - Inside Sales Executive

Location - Sewri, Mumbai

Experience - 1 to 5 years

About the Role:

● The Executive (Inside Sales) will be responsible for managing and nurturing an assigned portfolio of key customer accounts through proactive engagement and relationship management, focusing on retention, revenue growth, new business development, issue resolution, and CRM accuracy.

● The incumbent will report to the National Key Accounts Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Customer Relationship Management

Maintain regular communication with allocated key accounts through scheduled calls and follow-ups.

Build long-term relationships with customers by understanding their business needs.

Ensure every assigned customer receives proactive engagement as per defined frequency.

● Account Retention & Renewals

Drive timely renewal of customer contracts.

Follow up on upcoming contract expiries.

Coordinate with internal stakeholders to ensure smooth renewal execution.

Reduce customer churn through proactive engagement.

● Revenue Growth

Identify cross-selling and upselling opportunities within existing accounts.

Generate qualified leads for the Key Account Manager (KAM).

Support price increase initiatives and negotiate renewals where applicable.

Achieve assigned revenue enhancement targets.

Customer Issue Resolution Act as the first point of contact for transactional customer queries.

Coordinate internally to ensure customer issues are resolved within agreed timelines.

Keep customers updated regularly until closure.

● CRM & Data Management

Maintain complete and accurate customer records in CRM (ICABS).

Update customer contacts, locations, competition details, and account information.

Ensure data quality and compliance with organizational standards.

● Reporting & Collaboration

Track KPIs related to renewals, customer engagement, and lead generation.

Prepare periodic account reports and pipeline updates.

Collaborate with Sales, Operations, Finance, and Customer Service teams to improve

customer satisfaction.

Key Result Areas:

● Customer engagement and relationship management

● On-time contract renewals

● Lead generation and revenue enhancement

● Price hike implementation

● Sales Pipeline Management

● Customer issue resolution

● CRM and customer data management

● Cross-functional coordination

● KPI tracking and reporting

Educational Qualification / Other Requirement:

● 1–2 years of experience in Inside Sales, Customer Success, Account Management, or Sales Coordination.

● Any Graduate (Business Administration, Marketing, Communications stream preferred)

● Experience in B2B customer management is preferred.

● Experience in service-based industries will be an added advantage.

● CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.