Major Responsibilities:
1. Handling Centralized Mail ID: I manage the office’s centralized email account, ensuring all communications are handled efficiently. This includes forwarding emails to the relevant departments and sending appropriate responses to customers.
2. Daily follow-up from respective person in case of delay in response customer mails (like pending orders, issues, etc.)
3. Last year's orders should be shared with respective team for repeat orders
4. Purchase Orders (PO) Management: I review and acknowledge all Purchase Orders received.
5. Customer Communication: I send recall notifications to customers as necessary, maintaining smooth communication lines and addressing any queries promptly.
6. Sales Support: I assist the sales team by helping to generate quotations and ensure they are delivered to customers in a timely and accurate manner.
7. Vendor Registration: I fill vendor forms received from customers for registration purposes & also share documents required by them.
8. Reminder for Client Recall and Report Submission: A recall letter should be sent to every client on or before the 20th, and each client must be called, with their report and feedback prepared and submitted on or before the 30th."