Housekeeping Manager

Location: Kakadeo, Kanpur

Incentive: 10%–50% Performance-Based Incentive

Industry: Hospitality / Hotel Management

Property: 26-Room Hotel with Banquet Hall

Job Summary

We are looking for an experienced and customer-focused General Manager to oversee the day-to-day operations of a 26-room hotel and banquet facility in Kakadeo, Kanpur. The ideal candidate will be responsible for managing front office operations, driving room and banquet sales, ensuring exceptional guest experiences, and maximizing hotel revenue.

Key Responsibilities

Manage the complete operations of the hotel and banquet hall.

Supervise front desk activities, including guest reception, check-in, and check-out processes.

Handle guest inquiries through phone calls, walk-ins, and online channels.

Promote and sell hotel rooms, banquet bookings, and other hospitality services.

Conduct hotel room tours for prospective guests and corporate clients.

Ensure high standards of guest satisfaction and resolve customer concerns promptly.

Monitor room occupancy and implement strategies to increase revenue.

Coordinate with housekeeping, maintenance, and other operational teams to ensure smooth functioning.

Maintain service quality standards and operational efficiency.

Prepare daily operational reports and oversee cash handling and billing activities.

Ensure compliance with hotel policies, safety regulations, and local statutory requirements.

Build relationships with local businesses, travel agents, and corporate clients to increase bookings.

Required Skills

Strong leadership and team management abilities.

Excellent communication and interpersonal skills.

Sales-oriented mindset with the ability to convert inquiries into bookings.

Customer service excellence.

Problem-solving and decision-making skills.

Knowledge of hotel operations and front office management.

Basic computer proficiency and familiarity with hotel management software is preferred.

Eligibility

Bachelor's degree in Hotel Management, Hospitality, Business Administration, or a related field (preferred).

1–2 years of experience in hotel operations, front office management, or hospitality management.

Prior experience managing a hotel, boutique hotel, resort, or banquet operations will be an advantage.

Performance Incentive: 10%–50% based on business generation and operational performance.

Work Location

Kakadeo, Kanpur

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.