Hotel Sales Manager

Position: Hotel Manager
Department: Hotel Operations
Experience: 3–8 Years
Location: [Location]
Salary: As per experience and industry standards
Employment Type: Full-Time

Job Responsibilities:

• Manage and supervise overall day-to-day hotel operations.

• Ensure smooth functioning of Front Office, Housekeeping, F&B, and other departments.

• Maintain high standards of guest service and customer satisfaction.

• Handle guest complaints and resolve issues professionally.

• Manage staff, allocate duties, and monitor employee performance.

• Ensure proper room inventory, occupancy, check-in, and check-out processes.

• Coordinate with vendors and suppliers for hotel requirements.

• Monitor daily revenue, expenses, and operational costs.

• Ensure compliance with hotel policies, safety standards, and hygiene requirements.

• Conduct regular inspections of rooms and hotel premises.

• Prepare operational reports and provide updates to management.

• Train and motivate staff to improve service quality and productivity.

Required Skills:

• Strong communication and interpersonal skills.

• Good leadership and team-management abilities.

• Strong problem-solving and decision-making skills.

• Customer-service oriented with a professional attitude.

• Good knowledge of hotel operations and hospitality standards.

• Ability to work under pressure and manage multiple responsibilities.

• Basic knowledge of MS Office and hotel management software/PMS.

Qualification:

• Graduate/Diploma in Hotel Management, Hospitality, or a related field preferred.

• Relevant hotel/hospitality experience is mandatory.

Key Performance Areas:

• Guest satisfaction

• Hotel occupancy and revenue

• Staff productivity

• Operational efficiency

• Service quality

• Cost control

• Hygiene and safety standards

• It is a Full Time Sales / Business Development job for candidates with Freshers.