Key Responsibilities
Revenue Generation: Identify and onboard new corporate clients, travel agents, and event planners to drive room bookings and banquet sales.
CRM Management: Maintain and update the guest database; execute personalized loyalty programs and follow-up strategies to increase repeat bookings.
Lead Conversion: Respond to inquiries promptly, conduct site inspections, and negotiate contracts to close deals.
Guest Engagement: Collect and analyze guest feedback to improve service quality and ensure high satisfaction scores.
Market Analysis: Monitor competitor pricing and industry trends to suggest effective sales strategies.
Reporting: Maintain a daily record of sales calls, meetings, and conversion rates in the CRM software.
Job Requirements
Education: Minimum of a Bachelor’s degree (Hospitality or Marketing background preferred).
Experience: 1–3 years of experience in Hotel Sales, Front Office, or Guest Relations.
Skills: • Strong proficiency in CRM software and MS Office.
Excellent verbal and written communication.
Proven ability to negotiate and build rapport quickly.
Attributes: High energy, customer-centric mindset, and a result-oriented approach.
Benefits
Competitive in-hand salary + performance-based incentives.
Opportunities for rapid career growth within the hospitality group.