Hindi Telecaller

As a Customer Service Representative in our Business Process Outsourcing (BPO) team, you will be the primary point of contact for customers, handling their inquiries and resolving issues promptly and professionally via phone, email, and/or chat. You will play a crucial role in ensuring high levels of customer satisfaction and contributing to the company's reputation.

Key Responsibilities

Manage a high volume of inbound and, occasionally, outbound calls, emails, and/or chats with a friendly and professional demeanor.

Provide accurate, valid, and complete information about products and services using the right methods and tools.

Identify customer needs, clarify information, and research issues to provide the best solutions or alternatives within the time limits.

Resolve customer complaints and escalate unresolved issues to the appropriate internal departments when necessary.

Document all customer interactions and transactions accurately and thoroughly in the CRM system.

Follow communication procedures, guidelines, and policies to ensure consistent service delivery.

Meet personal and team performance targets and metrics (KPIs) such as average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).

Collaborate with team members and supervisors to improve processes and ensure overall customer satisfaction.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 months of experience.

More about this Hindi Telecaller job

1. What is the eligibility criteria to apply for this Hindi Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Hindi Telecaller job?
   Ans: This Hindi Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Hindi Telecaller job?
   Ans: No, there is no fee applicable for applying this Hindi Telecaller job and during the employment with the company, i.e., Careergate Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Hindi Telecaller role?
   Ans: There is an immediate opening of 96 Hindi Telecaller at Careergate Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Hindi Telecaller job?
   Ans: This Hindi Telecaller job has 10:00 AM - 07:00 PM timing.