Franchise Operations Manager
Key Responsibilities:
1. Liaison Role: Coordinate between franchisee and franchisor, ensuring effective communication and collaboration.
2. Operational Support: Provide operational support to franchisees, ensuring compliance with brand standards and policies.
3. Training and Development: Facilitate training and development programs for franchisees and their teams.
4. Issue Resolution: Resolve operational issues and conflicts between franchisees and franchisors.
5. Performance Monitoring: Monitor franchisee performance, providing feedback and coaching to improve sales, customer satisfaction, and operational efficiency.
Key Skills:
1. Communication: Excellent communication and interpersonal skills.
2. Problem-Solving: Ability to analyze problems and implement solutions.
3. Leadership: Ability to lead and manage relationships with franchisees and franchisors.
4. Brand Knowledge: Strong understanding of the brand's values, policies, and procedures.
Goals:
1. Franchisee Success: Ensure franchisee success and profitability.
2. Brand Consistency: Maintain brand consistency and quality standards across franchise locations.
3. Effective Communication: Facilitate effective communication and collaboration between franchisees and franchisors.