Email & Chat Process Executive

Job Title: Customer Support Executive – Blinkit Process (Chat + Voice)
Location: Sector 18, Gurgaon (Work from Office)
Employment Type: Full-Time
Working Days: 6 days/week
Shifts:

• Males: Rotational (24x7)

• Females: Day Rotational (up to 8 PM)

Job Description:

We are hiring Customer Support Executives for Blinkit's chat and voice process. The role involves managing customer queries related to orders, deliveries, and app support through real-time chat (70%) and voice calls (30%). Candidates must demonstrate strong communication skills, the ability to multitask, and a customer-centric approach.

Key Responsibilities:

• Handle customer queries via chat and voice with professionalism and clarity

• Provide accurate information, escalate issues where required, and ensure resolution

• Manage multiple chats while maintaining response quality and speed

• Follow company protocols and adhere to service-level agreements

• Maintain thorough knowledge of Blinkit’s products, policies, and tools

Eligibility Criteria:

• Undergraduate or Graduate

• Freshers and experienced candidates welcome

• Minimum typing speed of 30–35 WPM with high accuracy

• Excellent spoken and written English communication

• Prior B2C chat support experience is a strong advantage

• Versant Level 5 or 6 (will be tested during the selection process)

Salary Details:

• Freshers: ₹28,000 CTC | ₹24,250 In-hand

• Experienced: ₹32,500 CTC | ₹28,750 In-hand

• 15 days paid training with ₹1,000/day stipend

• Night shift allowance applicable as per policy

Apply with resume and typing speed proof. Only shortlisted candidates will be contacted.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹32500 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., IVORY SQUID PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 50 Email & Chat Process Executive at IVORY SQUID PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has 09:00 AM - 06:00 PM timing.